Knowledge Hub
The Knowledge Hub is your workspace’s document library: case studies, pricing, product sheets, call notes. When you allow it, the assistant searches these documents and cites them in its answers.
Open it from the Knowledge tab.
Projects
Section titled “Projects”Documents live in projects (folders). Each project is either:
| Visibility | Who can see it |
|---|---|
| Private | Only you |
| Public | Everyone in the workspace |
Change it with Make public or Make private. Filter the list to Only your projects or Own + public.
Only a project’s owner can edit or delete it and its files. There is no override for Admins or the Owner, so a private project stays private from everyone else.
A workspace can have up to 100 projects.
Workspace folders
Section titled “Workspace folders”Three folders belong to the whole workspace and are visible to everyone:
- Deep Research Reports
- Slide Decks
- Meeting Notes
They cannot be renamed, deleted or made private. You cannot upload files to them directly. Documents arrive through Save to Knowledge Hub from the Generate tab. Research started from Claude or another AI app is filed in Deep Research Reports automatically.
Upload documents
Section titled “Upload documents”Supported types: PDF, DOCX, XLSX, CSV, TXT, MD, PPTX, up to 25 MB each.
- Scanned PDFs are read with OCR. OCR pages count toward a monthly allowance that depends on your plan.
- Uploading a file with the same name creates a new version. The old version stays searchable until the new one is ready.
Through the Claude connector, uploads are limited to 10 MB.
Processing
Section titled “Processing”After upload, a file goes through these steps:
Queued → Parsing → Chunking → Embedding → Ready
Only Ready files are searchable. If a file shows Failed, you can process it again, at most once every 10 minutes per file.
Use it in chat
Section titled “Use it in chat”Turn on the Knowledge toggle next to the chat input (Use your Knowledge Hub in answers). The assistant then searches the Ready files in the projects you can see, and lists the file, page and heading it used in a Sources section.
Each project also has a Used in chat switch. Turn it off to keep a project out of the assistant’s answers. The change applies right away.